Managed Services

End-to-End Managed IT Services by Qantler : Comprehensive Solutions for SMEs & Larger Enterprises

Qantler provides end-to-end managed services to all size of clients when they wanted to outsource their entire IT operations. Our journey of Managed Services started at 2010. We have worked with both startups and Fortune 500 companies across the globe. We have strong foot prints in IMS & AMS verticals. We offer a wide range of managed services, which covers everything the small & large organizations need.

Managed Services

Cloud Platforms & Infrastructure Management

We manage and optimize the cloud computing infrastructure. Overseeing the lifecycle of cloud resources, from creation and deployment to operation, scaling, and eventual decommissioning. Efficient resource allocation, performance monitoring, security maintenance, and cost optimization within the cloud environment.

  • AWS
  • Azure
  • Google Cloud
  • SAP
  • Cloud Migration Services
  • Hybrid Cloud Infrastructure Management
  • Containerization & Orchestration
  • Cost Management & Optimization (FinOps)

Enterprise Applications Management

We take care of complete lifecycle of an organization’s software applications & databases, from planning and deployment to ongoing support and maintenance.

  • Workday
  • Salesforce
  • ServiceNow
  • Dynamics 365
  • Microsoft Power Platform

Database Management

  • Oracle
  • SQL Server
  • NoSQL
  • PostgreSQL

DevOps & Automation

We automate various stages of the infrastructure and software development lifecycle, including code deployment, infrastructure provisioning, testing, and monitoring.

ITSM & Operations

We are practicing of managing the end-to-end delivery of IT services to customers, encompassing all processes and activities related to designing, creating, delivering, and supporting those services by following various processes defined by ITSM.

24X7 Support Model

Team Composition

  • Cloud Infrastructure Engineer: Strong in AWS/Azure infrastructure, general platform issues.
  • SAP Basis/Cloud Consultant: Specializes in SAP application (FI, CO, etc.), SAP BTP, and SAP-specific cloud issues.
  • ITSM Analyst / Service Desk: First point of contact, ticket triage, knowledge base, communication.
  • Command Center / Monitoring Analyst: Focuses on proactive monitoring, alert management, initial incident correlation.

Shift Definitions

  • Day Shift: 07:00 AM – 03:00 PM (8 hours)
  • Evening Shift: 03:00 PM – 11:00 PM (8 hours)
  • Night Shift: 11:00 PM – 07:00 AM (8 hours)

Shift Roaster

  1. Shift Rotation:The coverage for each shift. Actual shift rotation (e.g., fixed shifts, weekly rotation, 3-2-2 rotation) would be managed separately to ensure fair distribution of shifts and adequate rest periods for staff.
  2. Tiered Support:
    • L1 (ITSM Analyst / Service Desk / Command Center): Handles initial tickets, basic troubleshooting, monitoring, and escalation.
    • L2 (Cloud Infra / SAP Consultant): Resolves more complex issues, provides deeper technical support.
    • L3 (Specialist / On-Call): For highly complex, unique issues; often involves architects, principal engineers, or vendor support.
  3. On-Call Support:
    • Cloud Security Engineer: Often provides on-call support for critical security incidents outside of standard business hours, rather than being on a fixed shift roster due to lower frequency of high-severity security events requiring immediate hands-on.
    • Other highly specialized roles (e.g., Database Administrator for specific niche DBs, Mainframe Specialists) might also be on-call.
  4. Weekend/Holiday Coverage: Slightly reduced staffing for ITSM Analysts on weekends/holidays, focusing on critical issues and escalations.